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faq

how do i submit artwork?

Send us an email by clicking the  “START A CUSTOM ORDER” button.  Fill out the art request form and submit it.

If you need help coming up with an idea, one of our graphic designers can help you with that. If you just provide a little direction so they are on the right track.  The more detail you give us, the closer we can get it to what you want. We welcome input and will make revisions on any artwork (no charge). Our main goal is to get you what you want.


how long does it take to receive artwork?

Artwork typically takes 3-5 days to complete (depending on complexity and turnaround time). Just specify the date when you need the artwork. We can usually accommodate whatever your time frame may be. We will then send you an email with the artwork for your approval.


how do i set up an ordering web page for my order?

Once we get your approval on artwork, let the designer know you are ready to set up an order link and they will get all that information to the person who does link set ups. We will need to know how long you want the link available for ordering. We will then email you the ordering link.  All online orders require 24 or more orders per design to produce.  If minimums are not met we will extend the link deadline or assess an under minimum fee to you original order.  Extending link deadlines will delay original estimated production date.  


when is the deadline for ordering and who determines it?

You or your organization can designate the date for closing the order, or we can help determine it if you let us know when you need the shirts.


can i have an order with multiple colors or styles of shirts?

We can accommodate multiple colors of shirts as long as you inform us before we do artwork. We must make the artwork so it will work on all colors. Mixing shirt types (e.g., short sleeve, long sleeve, sweatshirt, etc.) is not a problem as long as they are the same or similar color.  Different colors options requiring multiple set ups will incur an additional charge and/or minimums of 24 per set up.  


who do i contact if i am having problems/errors during ordering?

Email idsolutions@idsolutionsonline.com BEFORE the ordering deadline. Please include first and last name, phone number, organization name, and event name.


how long does it take to receive shirts?

Typically it takes 2-3 weeks from the ordering deadline. Please specify if you have a certain date when you need the shirts. In most cases we can produce shirts quicker depending on schedule and the availability of the items ordered. Some shirts require longer lead times. We will always notify the contact for your organization if there will be any unusual delays.  


where are shirts shipped or delivered?

shirts can will be delivered one of the following ways.... 

  • delivered to organization.  the contact for your organization will be responsible for distributing all orders. if you are not asked for a shipping address during checkout, your order will not be shipped it will be delivered to your organization.
  • shipped direct to you- if you select a shipping method, pay shipping and enter a shipping address, your order will be shipped to you by USPS or UPS.  tracking numbers are emailed once labels are created.  

can i order a shirt after the deadline passes?

Our default time to close orders is at 1159PM of the designated deadline date. Depending on the turn around time and product availability, we may be able to add late orders within 1 business day of the original closing date.  If we are able to do this, a late fee of a minimum of $5 per item will be assessed and payments will be made via Venmo, Paypal or CashApp.  If you would like to inquire about this, please email us with your name, event name, size, color/style choice and your phone number.  In the subject of your email put LATE ORDER REQUEST.  

what is the minimum order?

Our minimum is 24 pieces per setup. We can also print under minimum orders at our discrepancy for an additional charge.


what if my order doesn't meet the 24-piece minimum?

We will automatically extend your ordering link for one week unless otherwise specified. If the order does not meet the minimum after that one-week extension, we can assess an under minimum fee to each order placed.  If the contact for your organization does not think the minimum will be met, we will refund your order.   Refunds can take up to 3-5 business days to show up in your account. 


can we do a reorder?

We can do reorders as long as it meets our minimum requirements of 24 or more shirts.  Please request reorder links through the designer that assisted you with your design 


what if i don’t see what i am looking for on your website?

We have access to many products that are not listed on our website. Just reach out to us with what you are looking for, and we’ll do our best to find it. We not only do screen printing, we are able to do embroidery, stickers, ASI products, and more! 


what if i still have questions?

Please feel to contact us by email  idsolutions@idsolutionsonline.com