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NOTICE-due to industry wide inventory shortages, the final product you receive may not be the brand shown online. We will contact your organization's contact to receive approval of any necessary changes. Thank you for your understanding. Click for article.

faq

how do i submit artwork?

Send us an email by clicking the  “START A CUSTOM ORDER” button.  All the information that is helpful for us to get started is listed in BOLD on this page.   Email us what you have in mind. Things that are helpful to include...brand/color/style of shirt/items, attach inspiration, estimated order size, online or bulk order, fundraiser option, and date needed.  If you need help coming up with an idea, one of our graphic designers can do it for you. The more detail you give us, the closer we can get it to what you want. We welcome input and will make revisions on any artwork (no charge). Our main goal is to get you what you want.


how long does it take to receive artwork?

Artwork typically takes 3-5 days to complete (depending on complexity and turnaround time). Just specify in the email the date when you need the artwork. We can usually accommodate whatever your time frame may be. We will then send you an email with the artwork for your approval.


how do i set up an ordering web page for my order?

Once we get your approval on artwork, let the designer know you are ready to set up an order link and they will get all that information to the person who does link set ups. We will need to know how long you want the link available for ordering. We will then email you the ordering link.  All online orders require 24 or more orders per design to produce.  If minimums are not met we will extend the link deadline.  Extending link deadlines will delay original estimated production date.  


when is the deadline for ordering and who determines it?

You or your organization can designate the date for closing the order, or we can help determine it if you let us know when you need the shirts.


can i have an order with multiple colors or styles of shirts?

We can accommodate multiple colors of shirts as long as you inform us before we do artwork. We must make the artwork so it will work on all colors. Mixing shirt types (e.g., short sleeve, long sleeve, sweatshirt, etc.) is not a problem as long as they are the same or similar color.  Different colors options requiring multiple set ups will incur an additional charge and/or minimums of 24 per set up.  


who do i contact if i am having problems/errors during ordering?

Email idsolutions@idsolutionsonline.com BEFORE the ordering deadline. Please include first and last name, phone number, organization name, and event name.


how long does it take to receive shirts?

Typically it takes two to three weeks from the ordering deadline. Please specify if you have a certain date when you need the shirts. In most cases we can  produce shirts quicker depending on schedule and what type of shirt you are wanting. Some shirts require longer lead times. Availability and backorders of certain shirts can also factor in production time.


where are shirts shipped or delivered?

shirts can will be delivered one of the following ways...This information is provided on the product page with the organization's main contact information. 

  • delivered to organization's order contact and they are responsible for order distribution 
  • shipped direct to you- if you paid shipping and entered a shipping address at checkout.   

can i order a shirt after the deadline passes?

Our default time to close orders is at midnight of the designated deadline date. Depending on the turn around time and product availability, we may be able to add late orders within 1 business day of the original closing date.  If we are able to do this, a late fee of a minimum of $5 per item will be assessed and payments will be made via Venmo, Paypal or CashApp.  If you would like to inquire about this, please email us with your name, event name, size, color/style choice and your phone number.  In the subject of your email put LATE ORDER REQUEST.  

what is the minimum order?

Our minimum is 24 pieces per setup. We can also print under minimum orders at our discrepancy for an additional charge.


what if my order doesn't meet the 24-piece minimum?

We will automatically extend your ordering link for one week unless otherwise specified. If the order does not meet the minimum after that one-week extension, your order will be refunded back to the card you used to make the original purchase.  Refunds can take up to 3-5 business days to show up in your account. 


can we do a reorder?

We can do reorders as long as it meets our minimum requirements of 24 or more shirts.  Please request reorder links through the designer that assisted you with your design 


what if i don’t see what i am looking for on your website?

We have access to many products that are not listed on our website. Just reach out to us with what you are looking for, and we’ll do our best to find it. We not only do screenprinting, we are able to do embroidery, stickers, ASI products, and more! 


what if i still have questions?

Please feel to contact us by email  idsolutions@idsolutionsonline.com